We give vouchers to a number of local agencies who can issue them to clients of their organisation who they may feel need help. The client then brings the voucher to the Foodbank and food will be issued in proportion, whether it be to a family, a couple or a single person. The local agencies who hold our vouchers are listed below.
Alternatively, clients can visit the Foodbank during its opening hours, (Tuesday and Saturday mornings between 10 and 11.30) discuss their situation with an experienced volunteer and a decision will be made on whether food will be issued based on the circumstances of each case. In this situation, clients are asked to make efforts to visit one of the agencies holding our vouchers if they need further help in the future.
In an emergency, food can be issued out of normal opening hours by making contact with a Foodbank volunteer on the organisation’s mobile phone 07788 115095.
We aim to provide short term help by issuing enough food for 3 meals a day for at least 3 days, though in practice our issues will normally last longer than this.
If circumstances are such that help may be needed on more than one occasion, for example in the case of benefit delays, the circumstances will be reviewed and a decision made to issue food. In normal circumstances we would not expect to issue food on more than 3 occasions.